Healthcare & Medical Couriers

We understand every healthcare facility is unique. We provide a *permanent*, outsourced medical delivery team – a scalable extension of *your* operation. Our medical couriers become part of your team, learning your processes and handling medical deliveries with the same care. Our vehicles and drivers are used exclusively by your business.

• Temperature-Controlled Medical Transport: Vaccines, medications, and blood products *must* stay within strict temperature ranges. We offer 1-tonne and 2-tonne vans, and 4 to 14-tonne box trucks, all with freezer and chiller options. Real-time monitoring and detailed records ensure compliance for all items.
• Secure and Confidential Handling: Patient confidentiality is paramount. Our medical couriers have thorough background checks and training in secure handling, including chain-of-custody.
• Dedicated Teams, Customised Vehicles: We assign a permanent team of drivers and the *right* vehicles exclusively to you. Your Ontime team learns your routes, schedules, and protocols. Need a refrigerated 2-tonne van for daily pharmacy runs and a 7-tonne pantech with a tailgate lift for weekly equipment or other items? We provide it. We can incorporate your branding – our drivers in your uniforms, your logos on our vehicles.
• Bespoke Delivery Solutions: Our team works with yours to learn *your* processes, routes, and methods. Drivers integrate with your workflows. We adapt to your needs.

• Guaranteed Reliability: Delays are unacceptable. Ontime guarantees uninterrupted service. Proactive maintenance and a reserve fleet ensure replacements are available. Supplies arrive on time, every time.
• Expert Handling: Drivers are trained in the processes and procedures of the business.
• Transparency: You get a dedicated account manager and 24/7 support. Our OnTime Earth portal provides real-time tracking and proof-of-delivery.

We’re your long-term healthcare partner, not a short-term courier. We handle *everything*:

• Driver recruitment, training, and payroll.
• Vehicle procurement, maintenance, and insurance.
• Route optimisation and real-time tracking.
• Regulatory compliance.

Your account manager acts as your delivery department manager, integrating with your team. Focus on patient care; we handle the transport and logistics. We assign dedicated, permanent drivers and vehicles to each customer, ensuring consistent service, deep route familiarity, and specialised training. Our medical couriers become an extension of your team.

We guarantee zero downtime and uninterrupted service due to our reserve fleet. We are highly customisable and flexible, adapting to your unique requirements. We use data-driven route optimisation to reduce costs, we provide proactive 24/7 support and dedicated account management. Our ontime earth portal gives you complete and real-time delivery tracking.

Services Offered

• Dedicated Delivery Services: Complete, outsourced fleet management. We handle it all.
• Specialised Industries:
  • Healthcare: Secure transport of medical supplies, equipment, and specimens, including temperature-sensitive items. temperature-controlled vehicles (vans/trucks, freezer/chiller).

Operating Locations

• Metro Focus: Major metro areas in Victoria, Western Australia, South Australia, New South Wales, and Queensland.

Fleet & Equipment

• Diverse Healthcare Fleet:
  • Vans: 1-tonne and 2-tonne (refrigerated) for pharmaceuticals, vaccines, samples.
  • Trucks: 4-14 tonne box trucks. Options:
    • TautLiners: Side access.
    • Pantechs: Secure.
    • Tailgate Lifts: For heavy equipment.
    • Refrigerated: Various sizes, freezer/chiller.
  • Large Trucks: Up to 14-pallet capacity.

Our ideal partners are businesses that meet the following criteria.

• Established, High Volume: Hospitals, clinics, medical suppliers, pharmacies, distributors; often 3+ vehicles.
• Focus:
  • Healthcare: Hospitals, clinics, medical suppliers, distributors.

• Free Fleet XRAY: See potential savings. We compare in-house costs to our solution.

Our guarantees include:

• Zero Downtime: Uninterrupted service.
• SLAs: Custom SLAs: delivery times, accuracy, security.

Our process is outlined below:

• Consultation: We understand your healthcare needs.
• XRAY Analysis: We compare costs.
• Tailored Solution: Vehicles, training, routing, technology, reporting.
• Seamless Transition: Minimal disruption.
• Ongoing Management: Account manager, proactive support and healthcare logistics.

Choose Ontime for reliable medical deliveries. Focus on growth.

What types of medical supplies can you transport?

We transport a comprehensive range of medical supplies, ensuring compliance and safety at every step:

• Pharmaceuticals: Both temperature-controlled and ambient medications, requiring precise handling and timely delivery.
• Medical Equipment: From delicate instruments to large, oversized machinery, we have the vehicles and expertise to transport equipment safely and securely.
• Lab Specimens: Including biohazardous materials, we adhere to strict protocols for handling, packaging, and transporting specimens to maintain their integrity.
• Vaccines: Maintaining the cold chain is critical; we provide validated temperature-controlled transport and real-time monitoring.
• Blood Products: We ensure the safe and timely delivery of blood products, adhering to all relevant regulations and maintaining required temperatures.
• Other Sensitive Materials: We handle any other time-critical or sensitive healthcare materials with the utmost care and discretion.

Our diverse fleet, including refrigerated vans and trucks, along with our specially trained medical couriers, allows us to accommodate the unique requirements of each type of medical supply.

What are your delivery timeframes?

We understand the critical nature of timely deliveries in the healthcare sector. While we are *not* an on-demand or short-term courier service, we are a dedicated vehicle hire service, meaning we provide drivers and vehicles that work exclusively for *your* business.

Our drivers are trained in your ways of working and our hired vehicle assets can be used however your business needs them to be used as long as they are for deliveries.

This allows for complete flexibility and customisation. You set the schedules, routes, and delivery windows, and our medical couriers execute them flawlessly. We work with you to create a consistent and reliable delivery solution tailored to your specific operational needs.

How do you ensure the safety and security of medical supplies?

Safety and security are our top priorities, and we implement a multi-layered approach to guarantee the integrity of your shipments:

• Specialised Driver Training: All our medical couriers receive comprehensive training in:
  • Handling sensitive and potentially hazardous materials.
  • Maintaining temperature control for various medical supplies.
  • Adhering to strict security protocols and chain-of-custody procedures.
• Secure Vehicles: Our vehicles are equipped with:
  • Lockable compartments to prevent unauthorised access.
  • Real-time GPS tracking for continuous monitoring of location and status.
  • Temperature monitoring and recording systems (for refrigerated vehicles) to ensure the cold chain is maintained.
• Chain of Custody: We maintain a meticulous and documented chain of custody for every shipment, providing complete transparency and accountability from pickup to delivery.

What are your rates?

We offer a long-term, dedicated vehicle hire service tailored to each client’s unique requirements. Therefore, we don’t provide simple, one-off quotes like a typical courier. Our pricing is based on a variety of factors, including:

• Vehicle Type(s): The specific vehicles required (vans, trucks, refrigerated options, tailgate lifts, etc.).
• Delivery Frequency and Volume: The number of deliveries per day/week/month and the overall volume of goods transported.
• Distance and Routing: The distances covered and the complexity of the delivery routes.
• Specialised Handling Requirements: Any specific needs, such as handling of hazardous materials or extra security measures.
• Contract Duration: We focus on building long-term partnerships.

To provide you with a clear understanding of the potential cost savings and operational benefits of outsourcing your fleet, we offer a complimentary Fleet XRAY analysis. This detailed assessment compares your current in-house fleet costs (including vehicles, drivers, maintenance, insurance, administration, etc.) with our fully outsourced solution. This allows you to make an informed decision based on a comprehensive cost comparison.

How can I track my medical deliveries?

We provide complete transparency and real-time visibility into your delivery operations through our online portal, OnTime Earth. This user-friendly platform allows you to:

• Track Deliveries in Real-Time: Monitor the current location of your vehicles and the status of each delivery.
• Access Proof of Delivery (POD): View electronic POD documentation, including signatures and timestamps.
• Review Performance Data: Analyse key metrics such as delivery times, on-time performance, and other relevant data.
• Generate Reports: Create custom reports to track trends and identify areas for optimisation.

This level of transparency empowers you to proactively manage your deliveries, identify potential issues, and ensure accountability.

What are your operating hours?

Because we provide a dedicated vehicle hire service, our drivers and vehicles are integrated directly into *your* business operations. This means they work according to *your* established schedules and operational needs. You have complete control over their hours and availability. The Ontime team is available 24/7 to provide support to your dedicated account manager.

What are your service level agreements (SLAs)?

We understand the importance of guaranteed service levels, especially in the healthcare industry. We offer customisable Service Level Agreements (SLAs) that are tailored to your specific requirements and priorities. These agreements outline key performance indicators and guarantee our commitment to meeting specific metrics, including:

• Delivery Timeframes: Guaranteed delivery windows and on-time performance targets.
• Delivery Accuracy: Ensuring the correct items are delivered to the correct locations.
• Security and Compliance: Adherence to all relevant regulations and security protocols.
• Temperature Control: Maintaining specified temperature ranges for sensitive goods.
• Communication and Reporting: Providing timely updates and comprehensive reports.

Our SLAs provide you with peace of mind, knowing that your deliveries are backed by contractual guarantees.

How do I get started?

Call us at 1300 132 367 to get started.

You might like some of our other pages.

• Medical Supplies Courier
• Pharmacy Courier
• Hospital Equipment Courier
• Paediatric Medical Equipment Courier
• Therapy Exercise Equipment Courier
• Medical Utility Equipment Courier
• Medical Equipment Hire Courier
• Healthcare Courier
• Clinics Courier
• Healthcare & Medical Couriers