Frequently Asked Questions

Because we tailor our delivery solutions to suit our partners’ individual needs, the cost of our services varies. Before we provide a quote we undertake a Fleet XRAY – a free, forensic analysis of your existing transport costs (if you’re using your own vehicles and drivers) and outline a scope based on more than 30 years of cost modelling in the transport industry. Then we provide an up-front quote, based on scope, with a fixed, all-inclusive hourly fee, to avoid ‘bill shock’. Learn more

At Ontime, we provide the driver/s and vehicle/s, and cover all associated costs including wages, servicing and repairs, registration and fuel, for one inclusive, agreed, fee. View more

We offer our clients a value-added service at the most economical rate possible. Our integrated Quality Management System conforms to the requirements of AS/NZS: ISO9001 (Victoria, New South Wales, Queensland), is based on industry best practice, and we seek continuous improvement based on feedback from clients, suppliers, employees and external audits. View more

Yes! Ontime vehicles are fitted with state-of-the-art ‘Ontime Earth’ GPS Tracking technology that enables our clients to track and trace the progress of their deliveries and vvehicles simply, efficiently and in real time, from pick-up to drop off. View more

Yes! We recruit one or more drivers specifically trained for your delivery operation, with dedicated vehicles perfectly suited to your delivery needs, and give you the option of uniforming your driver and branding your vehicle.

Yes! We’re committed to protecting the health and safety of our contractors, our partners and their customers. With the demand for contactless deliveries escalating during the COVID-19 pandemic, we’ve developed and implemented an innovative photographic proof of delivery (POD) system through our PDAs. This system replaces customer signatures, enabling your Ontime contractor to validate deliveries using a time and GPS-stamped photograph of goods delivered. View more

All our staff and contractors are briefed on health and hygiene practices, and we continuously monitor and adhere to Department of Health and Human Services recommendations. View more

We’re an outsource delivery service specialising in permanent runs. Contact Ontime Delivery Solutions on 1300 132 367 with your specific delivery requirements and we’ll let you know how we can help.

No, we don’t provide interstate transport but we may be able to recommend a contact within the industry who can help you.

Ontime undertake a full training program for all new drivers. The training is conducted by an experienced Ontime ‘Lead Driver’ and assessed to the standard expected by your business.

Yes, Ontime provides permanent fleet options with the same driver allocated on a full-time basis.

Yes, we provide transport services tailored to the individual needs of our clients.

We have a pool of trained drivers that back-up our permanent fleet. When you need cover, we organise it.

Yes, our fleet covers all points of the compass around metropolitan and regional areas.

Yes, Ontime has the latest GPS technology, which also features route optimisation, and our clients have full access to this via our website.

All Ontime owner drivers are covered under a Certificate of Currency for Workcover insurance.

Yes, our drivers are equipped with PDA devices and can provide PODs, and take photos of goods on delivery that you can access via our website.

Yes, Ontime supplies manual and electronic KPIs on a periodical basis as required.

We utilise various methods of billing depending on specific transport requirements and volume.

While Ontime doesn’t specialise in adhoc work, we encourage you to call our friendly team on 1300 132 367 or email us to discuss your needs so we can advise on our availability.

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